New Clinic Satisfaction Tool Provides Real-Time Feedback

Share this content:
New Clinic Satisfaction Tool Provides Real-Time Feedback
New Clinic Satisfaction Tool Provides Real-Time Feedback

THURSDAY, April 26, 2018 (HealthDay News) -- A new clinic satisfaction tool improves communication and provides real-time feedback, according to a study published online April 14 in Neurosurgery.

Rasheedat T. Zakare-Fagbamila, from Duke University in Durham, N.C., and colleagues developed and assessed the impact of a single-page Clinic Satisfaction Tool (CST). The tool was used to assess all clinic encounters for patient satisfaction with the clinic experience, including physician communication score. Researchers assessed 14,690 patients seen by 12 physicians over the 12-month study period.

The researchers found that the CST was used 96 percent of the time. Compared to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey, which is the current standard for evaluating patients' clinic experience, physicians found the CST superior in providing immediate feedback. CG-CAHPS global scores trended to improvement and were predicted by CST satisfaction scores (P < 0.05), as were CG-CAHPS physician communication scores (P < 0.01).

"The CST is a low-cost, high-yield improvement to the current method of capturing the clinic experience, improves communication and satisfaction between physicians and patients, and provides real-time feedback to physicians," the authors write.

Abstract/ Full Text (subscription or payment may be required)

Share this content:

is free, fast, and customized just for you!




Already a member?

Sign In Now »

Trending Activities

All Professions

Drug Lookup

Browse drugs by: BrandGenericDisease

More in Home

FDA Permits Marketing of Brain Stimulation Device for OCD

FDA Permits Marketing of Brain Stimulation Device for ...

FDA previously approved transcranial magnetic stimulation for major depression, certain migraines

Comments Open on End of NIH Review for Gene Therapy Studies

Comments Open on End of NIH Review for ...

NIH oversight panel no longer plans to review all applications for gene therapy experiments

U.S. Measles Outbreak Hits 107 Cases in 21 States, D.C.

U.S. Measles Outbreak Hits 107 Cases in 21 ...

Outbreak on track to exceed last year's; most of the people who got measles weren't vaccinated

is free, fast, and customized just for you!




Already a member?

Sign In Now »