Guidance Offered for Managing Conflict With Patients

Share this content:
Guidance Offered for Managing Conflict With Patients
Guidance Offered for Managing Conflict With Patients

MONDAY, April 20, 2015 (HealthDay News) -- Good communication is key to managing conflict with patients, according to an article published April 1 in Medical Economics.

The article discusses guidelines for how to diffuse a situation that looks likely to lead toward conflict. The guidelines include addressing the patient respectfully; being empathetic and compassionate, while emphasizing the importance of evidence-based guidelines; and focusing on supporting and informing the patient.

Many patients who express anger or frustration at a request being denied just want a thorough explanation; at times, the physician will need to understand the underlying issue behind their request, which can be time consuming. Changes in insurance can help physicians when denying an excessive request for tests. Staff should be trained to be patient when dealing with patients, and offered pep talks or help when morale seems to be flagging.

"Rarely, some patients can get so upset with the physician that they may be unable to continue the conversation in a civil manner. In those instances, [the physician should] offer to go to see the next patient, giving the distraught patient a few moments to gather his or her thoughts before resuming the visit," according to the article.

More Information

Share this content:

is free, fast, and customized just for you!




Already a member?

Sign In Now »

Trending Activities

All Professions

Drug Lookup

Browse drugs by: BrandGenericDisease

More in Home

Global Prevalence of Insufficient Activity 27.5 Percent

Global Prevalence of Insufficient Activity 27.5 Percent

Levels of insufficient physical activity stable between 2001, 2016; increase seen in high-income countries

HTN Tx Intensification Common Upon Discharge in U.S. Vets

HTN Tx Intensification Common Upon Discharge in U.S. ...

Fourteen percent of older adults admitted to hospital for non-cardiac conditions had intensification of tx

Quarterly Canakinumab Reduces Risk for Gout Attacks

Quarterly Canakinumab Reduces Risk for Gout Attacks

Doesn't affect serum uric acid levels over time, but targets interleukin-1β

is free, fast, and customized just for you!




Already a member?

Sign In Now »