Doctors Must Be Wary of HIPAA Violations With Online Reviews

Share this content:
Doctors Must Be Wary of HIPAA Violations With Online Reviews
Doctors Must Be Wary of HIPAA Violations With Online Reviews

TUESDAY, April 4, 2017 (HealthDay News) -- Physicians should be aware that responding to a negative health care review could potentially expose personal medical information, resulting in a Health Insurance Portability and Accountability Act (HIPAA) violation, according to an article published in Medical Economics.

Physicians who defend themselves or their practice in response to a negative review by continuing the dialogue or replying to a comment could potentially expose personal medical information. Even if the patient discloses their diagnosis, the physician could be in violation of HIPAA.

The correct way to respond to negative reviews is to create a profile page on review sites or take control of an unclaimed page if it features a review. Physicians should interact with unhappy reviewers in the same way they would speak to an unhappy patient and should avoid identifying reviewers as patients. Replies should be kept short and simple, thanking the reviewer for taking the time to share their concern and inviting them to discuss the matter further by phone. Practices should have a clear policy in place for responding to patient complaints; front office staff should notify physicians so that they can respond to patients directly.

"Physicians should listen to the complaint and let the patient know how they plan to resolve it, or discuss reasons for prescribing a treatment. Patients are more likely to update negative reviews if they know they've been heard," according to the article.

More Information

Share this content:

is free, fast, and customized just for you!

Already a member?

Sign In Now »


Sign up for myCME e-newsletters


Drug Lookup

Browse drugs by: BrandGenericDisease

More in Home

Gene Tx Approved for Certain Types of B-Cell Lymphoma

Gene Tx Approved for Certain Types of B-Cell ...

First such treatment for certain types of non-Hodgkin lymphoma

Uninsurance Down by One-Third for Cancer Diagnoses in 2014

Uninsurance Down by One-Third for Cancer Diagnoses in ...

Significant decreases in uninsurance seen across all stages and sites assessed in first year of ACA

Diabetes Ups Risk of MACE in Acute Coronary Syndromes

Diabetes Ups Risk of MACE in Acute Coronary ...

Diabetes, but not pre-diabetes, tied to increased risk of major adverse cardiac events in adjusted model

is free, fast, and customized just for you!

Already a member?

Sign In Now »