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Who do I contact if I have a technical problem?
For web support, email Editor.mycme@haymarketmedical.com or call (646) 638-6013 or (646) 638-6091 between the hours of 9 a.m. - 5 p.m. ET Monday through Friday.

I have registered and am logging in for the first time, but am unable to log in successfully. How do I proceed?
Once you register, check your inbox for an e-mail from noreply@haymarketmediamail.com with the subject "Action Required: Activate your myCME.com account". If you don't see this email in your inbox it may have been mistakenly flagged as spam and placed in your spam mail folder. Click on the account confirmation link within this e-mail to confirm your account. If the account is not verified, it will not be activated. Should you require further assistance, please contact customer service.

I have tried to register and entered my profession, but the degree or specialty fields are not populating. How do I proceed?
If you are using AOL as your web browser, the issue is likely due to you using an older version. Please download the latest version of AOL's web browser (9.5 or higher) or try using a different web browser.

I forgot my password. How can I login?
Underneath the Sign In box on the upper left-hand corner of the site, click the link labeled Forgot Password? and follow the instructions.

How do I change my password, email address or any other account information?
Once you are logged in on mycme.com, click on My Account in the box in the upper left-hand corner. All of your information is available there to edit.

I printed out my CME certificate and don't seem to see the inclusion of Pharmacology credits.
The pharmacology credits, if assigned to the program, are only included with the CE certificate, so be sure to check the correct credit you are looking for - CE for NPs or RNs. CME certificates won't carry pharmacology credits.

I have completed a posttest, but I am not able to claim my credit. How do I proceed?
If you are using AOL as your web browser, the issue is likely due to you using an older version. Please download the latest version of AOL's web browser (9.5 or higher) or try using a different web browser. You can immediately claim your credit without switching web browsers by clicking on Exam History, locating the course under Unclaimed Credits and selecting Claim Credits.

Are courses accredited for nursing approved by the ANCC?
The majority of courses offered for NPs and RNs that carry CE credit are approved by accredited providers of nursing credit. In turn those accredited providers are approved providers of continuing nursing education by their individual states. Those states are accredited as an approver of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation. You can find this information listed under the Accreditation Info provided on the introductory page of the activity.

Where can I find the CME Provider Number for individual courses?
The ACCME CME provider number is not listed with any courses. The only numbers listed are typically found in nursing programs where a State License # might be included. And all Pharmacy programs do contain a pharmacy code #. If you do need to actually find the provider # for an AMA accredited course you will need to call 201-799-4800 and ask for CME Compliance Officer. That person will then have to reach out to the accredited provider and ask for their provider number.

Which courses offer Pharmacology Credit for NPs?
There are two ways to find this information - Search for courses under your profession. Some course have this included at the end of the title, but for the most part you will have to look under the accreditation statement in the upfront materials. If that course is approved for additional pharmacology credit it will be listed within that section. At this point in time typically the courses that offer pharmacology credit are accredited by Nurse Practitioner organizations. Moving forward into 2011, many providers of just nursing CE credit (not an NP organization) will also be reviewing to assign pharmacology credit, but for now it is mostly NP organizations.

I am a licensed Nurse Practitioner. If I complete CEs through your website, mycme.com, do these get reported to the state's monitoring system aka CEBROKER?
They do not automatically get reported back to CEBROKER from our site. However, If the course you have taken contains credit approved by the ANCC, then nursing professionals are able to receive continuing education hours for these courses. They would simply need to submit the information themselves to the Department of Health, which they can do easily using CE Broker. Nurses from District of Columbia and Florida will have this requirement will be required to do this.

Why do you keep expired courses on the site?
Although a CME/CE activity may have expired, we believe that for a period of time the content (and the evidence in the published literature that supports the program) remains of educational value to clinicians as they endeavor to secure CME/CE credit from currently available activities.