Frequently Asked Questions
Whom do I contact if I have a technical problem?
Can I access myCME on my mobile device?
For web support, e-mail myCME.Support@haymarketmedical.com. We will make every effort to respond within 24 hours or during the next business day.
The myCME app is now free to all healthcare professionals on Apple and Android mobile phones and tablet computers so you can complete your continuing medical education when away from your office or home computer. You can register directly from your device or use your existing website login. See all your completed courses no matter what platform you used to complete them. For more information, or to download the myCME app, click here.
I have registered and am logging in for the first time, but am unable to log in successfully. How do I proceed?
Once you register, check your inbox for an e-mail from email@example.com with the subject "Action Required: Activate your myCME.com account". If you don't see this email in your inbox it may have been mistakenly flagged as spam and placed in your spam mail folder. Click on the account confirmation link within this e-mail to confirm your account. If the account is not verified, it will not be activated. Should you require further assistance, please contact myCME.Support@haymarketmedical.com.
I have tried to register and entered my profession, but the degree or specialty fields are not populating. How do I proceed?
If you are using AOL as your web browser, the issue is likely due to you using an older version. Please download the latest version of AOL's web browser (9.5 or higher) or try using a different web browser.
I forgot my password. How can I log in?
Underneath the Sign In box in the upper left-hand corner of any page on the site, click the link labeled "Forgot Password?" and follow the instructions.
You will need to have access to the e-mail associated with your account to receive a temporary password.
How do I change my password, e-mail address, or any other account information?
Once you are logged into myCME.com, click on "My Account" in the box in the upper left-hand corner. All of your information is available there to edit.
Which courses offer Pharmacology Credit for NPs?
You can find a list of courses and packages of courses with Pharmacology Credit designated by Nurse Practitioner Associates for Continuing Education (NPACE) by clicking here.
There are two additional ways to find this information: 1) Search for courses under your profession. Some courses have this included at the end of the title, but for the most part you will have to 2) look under the accreditation statement in the upfront materials. If that course is approved for additional pharmacology credit, it will be listed within that section. Typically, the courses that offer pharmacology credit are accredited by Nurse Practitioner organizations. Moving forward, many providers of just nursing CE credit (not an NP organization) will also be reviewing to assign pharmacology credit, but for now it is mostly NP organizations.
I printed out my CME certificate and don't seem to see the inclusion of Pharmacology credits.
The pharmacology credits, if assigned to the program, are only included with the CE certificate, so be sure to check the correct credit you are looking for - CE for NPs or RNs. CME certificates won't carry pharmacology credits.
I have completed a post-test, but I am not able to claim my credit. How do I proceed?
If you are using AOL as your web browser, the issue is likely due to you using an older version. Please download the latest version of AOL's web browser (9.5 or higher) or try using a different web browser. You can immediately claim your credit without switching web browsers by clicking on "Exam History", locating the course under "Unclaimed Credits", and selecting "Claim Credits".
Are courses accredited for nursing approved by the ANCC?
The majority of courses offered for NPs and RNs that carry CE credit are approved by accredited providers of nursing credit. In turn, those accredited providers are approved providers of continuing nursing education by their individual states. Those states are accredited as an approver of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation. You can find this information listed under the Accreditation Info provided on the introductory page of the activity.
Where can I find the CME Provider Number for individual courses?
The ACCME CME provider number is not listed with any courses. The only numbers listed are typically found in nursing programs where a State License # might be included. And all Pharmacy programs do contain a pharmacy code #. If you do need to actually find the provider # for an AMA-accredited course, call 201-799-4800 and ask for the CME Compliance Officer. That person will then have to reach out to the accredited provider and ask for their provider number.
I am a licensed Nurse Practitioner. If I complete CEs through your web site, myCME.com, do these get reported to the state's monitoring system, aka CE Broker?
They do not automatically get reported back to CE Broker from our site. However, if the course you have taken contains credit approved by the ANCC, then nursing professionals are able to receive continuing education hours for these courses. They would simply need to submit the information themselves to the Department of Health, which they can do easily using CE Broker. Nurses from District of Columbia and Florida will be required to do this.
How do I report AAPA or AMA Category 1 credit to the NCCPA?
CME credit earned by Physician Assistants on myCME.com or through The Clinical Advisor is provided by Haymarket Medical. That is the name you should search for when entering your information on the NCCPA site.
Why do you keep expired courses on the site?
Although a CME/CE activity may have expired, we believe that for a period of time the content (and the evidence in the published literature that supports the program) carries educational value to clinicians as they endeavor to secure CME/CE credit from currently available activities.
I am a Pharmacist or Pharmacy Technician. Where can I go with NABP questions?
For all information please visit NABP's page (www.mycpemonitor.net) which has their own FAQ. Below are some additional facts to keep in mind.
- your CPE Monitor number must be obtained from NABP
- your CPE Monitor number should be entirely numeric, n alpha characters
- your CPE Monitor number is not the same as your license number
- your birth date and birth month (NOT YEAR) are required to authenticate your CPE Monitor number
- without your CPE Monitor number, CE credit cannot be provided
- providing an accurate, up-to-date email addresses allows us to contact you if there is an error in your CPE Monitor number
- the CPE Monitor number is only for pharmacists and pharmacy technicians